Customer Ratings

CPR Complete Auto & Truck Repair IconCPR Complete Auto & Truck Repair

1001 Commerce Drive, Grafton

4.6 85 reviews

  • Avatar Nick Sommer ★★★★★ a month ago
    Had extensive engine work completed a year ago here; needless to say truck has been running great since. No issues. Trusted Shop - Highly recommend!
  • Avatar School Swift ★★★★★ a month ago
    If I ever get stuck in Cleveland again, and need my semi truck fixed… then Ken is the guy that I’m going with. Couldn’t be more appreciative of his effort, due diligence, and customer service.
    5/5 and 10/10
  • Avatar Christopher Ketcham ★★★★★ 5 months ago
    These folks are amazing! Their service level is top notch, from Debbie to the technicians. Our team was traveling across the country when we had a mechanical mishap. We had our diesel Ram 2500 towed to their shop on a Sunday afternoon and … More on Monday morning they had it up and running! I can't thank them enough for their hard work and fair prices! If you're in the area, this is the only place to use!
  • Avatar Nathan Hunter ★★★★★ 4 months ago
    Took my 95 P.S in for some work couldn't get done at house ......was done quickly communicated progress, prices were excellent wanna thank them for work they did
  • Avatar Jim Koney ★★★★★ 6 months ago
    Got me in without a appointment on a Friday afternoon, very friendly and professional. Best of all the price was half of other shops !
  • Avatar Astro Potter ★★★★★ 8 months ago
    these folks are simply THE BEST! awesome service, attention to detail, fair prices, and just plain nice people! thanx 4 getting the RV safe for our family!!!
  • Avatar Lester Quinones ★★★★★ a year ago
    I am forever indebted to this place for the Amazing service. The owners work hard to get you back up and running. Everyone that works here is amazing.
    I’m can’t recommend this place enough.
    Thank you to all of you guys. Fromm the front
    … More desk, to the backyard.
    If you are in the area of Grafton and surrounding areas I HIGHLY recommend these great people to you all🙏🏽
  • Avatar lesch Lesch ★★★★★ a year ago
    Great company great people who care about you first and them selves second. They will do what ever means nessasry to get you back on the road. I highly recommend this company
  • Avatar Reda Saadi ★★★★★ a year ago
    Brought Toyota Prius with a bad leveling sensor. Fixed with a couple of hours. Ran a full diagnostic with all the issues on the car and told what needs to be done free of charge. Great people and very honest.
  • Avatar Adam Kufner ★★★★★ a year ago
    My girls Ashley & Debbie always take great care of me!
  • Avatar Laura Fratus ★★★★★ 3 years ago
    I lost tire pressure suddenly when I was pretty far from home, and the friendly, knowledgeable mechanic at Pfann’s CPR took a quick look and assured me that, though the tire was damaged, it should make it to a dealer where I could get the … More tire that would otherwise need to be ordered. I left reassured—both by the advice and by the fact that there are still honest businesses in the world where they’ll help out a stranger without charging them a cent. If this is how they serve folks they don’t view as potential customers, imagine how they must treat their regulars!
  • Avatar David Vasquez ★★★★★ 3 years ago
    Awesome customer service and awesome prices!!
  • Avatar Raymond Sim ★★★★★ 3 years ago
    Wow! What an outstanding experience. Called in the morning, customer service was amazing, drove the truck home that night. Highly recommend.
  • Avatar Chris Scherry ★★★★★ 3 years ago
    I had a busted leaf spring on my truck. Steve gave me a quote, ordered parts and had it fixed within five days.
    Ashley was great and even gave me an air freshener when we were all done! ps: not cause my truck smelled!
  • Avatar Jen J ★★★★★ 3 years ago
    Had a very nice experience with them. If you live close they usually offer you a ride home. Owner very nice. Seemed to do great work.
  • Avatar Taylor Y ★★★★★ 3 years ago
    Most trustworthy mechanic you will ever find, they care.
  • Avatar Jim Kelly ★★★★★ 2 years ago
    Great people! Honest and Friendly very Professional, hard to find these days.
  • Avatar Jim ★★★★★ 2 years ago
    Great people! Honest and Friendly very Professional, hard to find these days.
  • Avatar Ryan Sisson ★★★★★ 2 years ago
    I worked with Debbie who owns the business. She was absolutely great to work with. Answered every call, kept me updated with what was going on with my truck constantly. Truck needed a new starter and they had it fixed within 24hrs. They … More have good pricing as well, I would recommend this shop to anybody. Thank you again Debbie!
  • Avatar Kyle M ★★★★★ 2 years ago
    Such a fantastic place of business, I stopped in for a tire repair and everyone there is so nice and understanding and quick as well. Will definitely be back!
  • Avatar Thomas Lee ★★★★★ 3 years ago
    Awesome people! Easy to deal with! Best place to go for repairs!
  • Avatar Jeff Saylor ★★★★★ 4 years ago
    Friendly, family owned and great prices!
  • Avatar Martin Barrett ★★★★★ 3 years ago
    Motorcycleand automotive performance s&o p
  • Avatar Alice Baldwin ★★★★★ 4 years ago
    Excellent service! Highly recommended!
  • Avatar Joel Large ★★★★★ 4 years ago
    Amazing people, highly skilled and able to handle it seems like anything and everything.
  • Avatar Victoria Green ★★★★★ 4 years ago
    They fixed our car very fast ???????? and the service was very good
  • Avatar Kimberly Turner ★★★★★ 3 years ago
    I have all my cars serviced at Pfanns shop, they kept my Nitro going for over 200,000 miles and now maintain my Equinox and Truck. They also took care of my husbands Harley with new tires great service at very reasonable prices wouldn’t … More go anywhere else.
  • Avatar Jeremy Swartz ★★★★★ 4 years ago
    Great people. Every time I get a flat tire, I go to them because I know that they do a professional job quickly and for a fair price. They're great.
  • Avatar Mario Pinarreta ★★★★★ 3 years ago
    my wife broke down with the camper , callapsed brake hose. i called pfann cpr very professional on the phone, took down my info of type of rv. they sent out a road service crew to diagnose the issue. keeping in touch with me since i was … More 20 hours away and my wife and daughters were in a panic ,they went ahead and did the repairs nessessary to get her up and running, they went above beyond , a GREAT THANK YOU TO THE FOLKS AT PFANN
  • Avatar Gigi Lee ★★★★★ 3 years ago
    They are always kind and friendly. Very upfront bout whats wrong w vehicle and prices. Never had any issues. I highly recommend!!!
  • Avatar Noel Butler ★★★★★ 3 years ago
    Ken, debbie, mark and steve honest and strait foreward great work!! Thanks!!!.. and rocky likes biquits when u come buy🐕👍😉
  • Avatar John Pernal ★★★★★ 3 years ago
    Great place to fill your car truck a motorcycle needs. If they do not have it they can order it for you. Great family owned business. Support the little guy. Gives a veteran discount with Id.
  • Avatar Jeffrey ★★★★★ 3 years ago
    Great service and price I can afford Thank you to everybody at PfannsCPR.
  • Avatar W. Dean Gasser ★★★★★ 3 years ago
    Great family run business. Most importantly, honest and trustworthy. Give them a try, you will not be disappointed. Return customer for sure !
  • Avatar Emil ★★★★★ 4 years ago
    This is a family business that repair cars at a lower price and does more excellent work than any other places I've taken my vehicles. Once you've worked with them, you become like family to them too. I have recommended them to … More my friends. My son took his motorcycle to them and they found the damage another shop did and showed proof positive. One of my cars they found the damage and other shop did and showed me proof beyond any shadow of a doubt. The employees I've met have been a top caliber as well.
    When people truly care for you, it is truly a quality experience. One that is missing in this world to a great extent.
  • Avatar Alex Radovanic ★★★★★ 4 years ago
    They did a 10/10 job on my shocks and struts on my Mercedes! Most responsible quote and got it done In no time! Thank you so much! Also thank you Debbie for looking for the best deals and making everything work so smoothly!
  • Avatar Angela S ★★★★★ 5 years ago
    I'm impressed with their knowledge, honesty & friendliness. This combination is a rarity. They got me in quick, kept in touch during the repair process & was upfront with costs. As a small business owner myself, I understand … More they may not always be the cheapest, but quality & respect will always be worth more to me than the lowest price. They have me as a loyal customer. Thank you Pfann's CPR.
  • Avatar Sara Noonan ★★★★★ 5 years ago
    For a "small town" feel, the place is cozy inside with a small show room of items for sale. They do not push "sales" down your throat to buy, buy, buy the items either. Make sure you ask questions that you do not understand … More as in any auto mechanic place you would go to. Great talk amongst friends kind of feel. Up front about the work, what you expect it to be and outcome of any type of project. This is a "ma and pa" place that goes far and beyond to make sure when you walk out, that you are satisfied with the transaction.Quality is far more better then price, unfortunately sometimes it just doesn't fit into your budget.
  • Avatar Shawn Faber ★★★★★ 5 years ago
    Really happy with the way I was treated on my repair, don’t usu really happy with the way I was treated on my repair. I am usually very skeptical of the integrity of auto repair, but my experience with super positive. I try to do a lot … More of my own auto repair but I will definitely go back here when I have an issue beyond my skill. I really thought they were committed to a win-win situation. Integrity is huge for me, and I feel they are acting with it. Thank you. Well done.
  • Avatar Sharon Littleton ★★★★★ 5 years ago
    Was seriously impressed with professionalism and customer service. Quality work done quickly. Kind and welcoming to my children, which doesn't happen everywhere. Prices reasonable.
  • Avatar Michael Costello ★★★★★ 5 years ago
    Had an air ride kit installed on my Road Glide. Excellent customer service and excellent service. I would recommend this place to anyone looking to have work done on their motorcycle or car.
  • Avatar Alex Davila ★★★★★ 5 years ago
    Was stranded on the highway called Pfanns and they picked me up within 20-25mins. Not only did they trailer my bike and I to the shop, they installed a higher quality battery and deal better than what Harley Davidson offered me!! Professionalism … More at it's finest! Will be recommending to all my family and friends.
  • Avatar Louis Ziemba ★★★★★ 5 years ago
    Nice honest people .the work on all my vehicles.
  • Avatar Pattie Welsh ★★★★★ 6 years ago
    These guys were great. Brought our yukpn in for a once over and they did all the trouble shooting. Really fair prices. We ran across to McDonald's for lunch while they wrenched on it. Their time estimate was spot on. We could not be … More happier. He also deals with motorcycles so bring them on in.
  • Avatar Linda Kuhn ★★★★ a year ago
    Even though they were very busy they squeezed me in and found more was wrong with my car than I thought. I appreciate them getting my car done right! Thank you pfrann' s I trust you guys you always do me right.

Contact Us

1001 Commerce Drive

Grafton, OH, 44044

Tel: (440) 926-6091


M-F: 8am – 6pm

Sat: 9am – 3pm

Sun: Closed

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